CS
Caspar S

1 reviews | Active since Apr 2012

07 May 2024, 17:33

Bad customer service

All I want is an invoice.

Unfortunately Vodacom discontinued their app, so that is no longer an option. Their website don't allow me to link my number because "it already linked to another user" (old discontinued app). I cannot install the new Vodacom Pay app because the number "is already linked to another user".

Now Vodacom can expect a complaint from me on Hellopeter every month until they get their systems sorted out.

0
Replies (2)
Vodacom
Vodacom's reply08 May 2024, 08:08
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
CS
Caspar S's update10 May 2024, 08:31
Reviewer Update
A friendly lady from Vodacom contacted me. It seems like my short email address was considered insecure by a recent update from Vodacom, hence email communications got blocked. I provided a different longer email address which the system seems to accept so that I can receive my invoice again.