Bad customer Service

This is my 2nd report. Had a problem with my phone send it for repair Ref ***7 4 March. Phone came back 16 March still had the same problem. Went back to store the next day, They changed a setting told me the phone was fixed now. Went home checked the phone still not fixed. So today I went back to the store asked them to send my phone back for repairs the lady told me (Maureen) they are offline the cant take the phone I asked her to do a manual repair she told me they do not have manual book. So what now? She told me to come back tomorrow. I told her I cant as I am leaving on holiday. So her idea was for me to take the phone on holiday and book it in where ever I am going!? At the end of the day my husband phoned repair service. They lady there asked to speak to the consultant as\ This is not the customers problem\". She advice her to find out from the other store in the area if they can help us. She phoned the store they said they are closing and not going to wait for us to drive there. At the end she phone her store mng (never in the store) she told the consultant to take the phone and write my details on a paper. So I have no job number. This is the worst service ever!"