Bad customer service.

I have a data contract with Vodacom, that expires on 21 April 2022. I called on 1 April to inform them to cancel my contract when it ends, I spoke to Zanele and Nosihle, they said my status says "settled" so they cannot proceed with my cancellation request until that status is removed. They took me from pillar to post and I did not get assistance. I was referred to Legal Department by Zanele and her Teamleader, I listened to voice prompts that rejected my details. I was referred to Accounts Department, it also rejected my details. I could not understand why I was referred to Legal as my account is still active and debiting, with no arrears. I called the Cancellations Department again and chose the queries option, on 2 April and spoke to a gentleman called Jameel, and I got 5 star service from him!! He listened to my query carefully and told me he will call the Accounts Department while I am holding, to sort it out for me. I held the line and he got back to me, to assure me that status has been sorted and it's now on "current". I told him of my frustration being taken back and forth, he said this was a small issue and was supposed to be sorted out easily first time. I was very grateful and happy, this gentleman went the extra mile when 2 agents failed to sort out my query and kept taking me from pillar to post. Please sort out your Customer service guys, I am not happy and very disappointed in your service. The way I was so angry, I actually wanted to settle it, I can't wait for it to end, your service is very poor. How did my account even end up on 'settled" when it's still active and you debited as per normal on 1 April? Fix your Customer service and your systems please, this is not on!! Thank you so much to Jameel, and keep up the great work!!