Bad Customer Service

Vodacom may have the biggest network, as per their own saying soi. They definitely do not have the the best Customer Service, at all. Seems that working from home, if this can be believed, lately. As everything seems to be a Covid-19 reason, as to why something can or can't be done.

Agents are unable to explain a discrepancy from actual information, as opposed to what is it shows on the Vodacom App and website.

A number of calls later and being told they have no idea and that someone will call, which also never happens. Vodacom is synonymous with not calling back.

Agents have not got a clue as to what is happening or how to solve specific issues as per the above.

At present unresolved.