Bad Customer service

Extremely Bad service from Vodacom I have been calling for cancellation of a contract that was taken in May 2024, called in on the 27th May for cancellation which was still within the cooling off period I was assisted by Simon who then mentioned that he will flag the cancellation as urgent, called in again on the 18 June 2024 spoke to Kathlyn who said he is attaching the 2nd escalation email on my profile called in again on the 26th June spoke to Tariq who promised to make a follow up on the outcome of the escalations that were done previously and he mentioned that I will receive feedback within 24 hours sent an email as well after the call but till today no respond.