Bad Customer Service

I've visited vodacom in table View regarding information on their fibre and was referred to the their online stores.

It's been two weeks that I've been trying to get service. All their agents would tell me I should speak to a different department. I've been transferred to 6 departments. The one even said she's only assisting with upgrades I need to be transferred to sales

In the branch they were unable to give me the slightest information about the product according to them only Online Store will be able to provide with such information