Bad Customer Service

Dear Vodacom.

Please cancel my contract with immediate effect. For two months now I have not been receiving the data I’m supposed to receive as per my contract.

I am tired of having to call the customer care and not get assistance.

In January I called customer care and spent almost 2 hours on the phone with a lady called Sesethu Hynes who didn’t seem to know what she was doing or talking about.

A few days ago I spoke to a lady named Linda who promised to call me back but never did, I am still sitting with the same problem of paying for a service I’m not receiving.

This is unacceptable and completely disappointing.

Please cancel my contract and please note I won’t be paying for any cancellation fees as I don’t cause the problem.