Bad customer service

I have been trying to call vodacom and I have been taken from pillar to post. I am continuously being told that my matter has been escalated, this has been about 3days them trying to resolve my query.

This is the worst customer service I have been receiving since I have been with them.

I had requested for an upgrade, however my upgrade was not what I had agreed on. I have been trying to cancel this for a week with no positive results from vodacom and elite group