Bad customer service

Vodacome has the worse prepaid customer service that I have ever encountered. Their agents are uninformed clueless and has no sense of urgency. First call resolution does not exist with them. To be a good agent, you need to be strategic and solution driven, and the only solution that is easy for them to advice is for me to go to a store. That's all that I've been hearing all day long. No empathy, no effective skills. They don't ask probing questions to understand the issue and how they can help to resolve it and something so simple I just don't understand why this can not be resolved. I just want to add another number to my Vodapay app and complete the Rica process which I have tried numerous times, with the same error each time. None of rhe advisors that I spoke with even bothered to ask the relevant and once again, the store seems to be the only fit solutions to have thia resolved. Vodacome please brush up on your cuatomer service, it is bad, its frustrating and most of all still happening in 2026.