Bad customer service

Good day I am very unhappy with the way vodacom conduct its business. On the 15th of September I app**** for a cellphone contract at Vodacom Chatz. The initial premium was supposed to be R244 + R19 (band). The agent at Chatz told me that the application is approved with conditions & I have to pay R800 upfront because of my credit profile which is understandable. I did not have the R800 but the agent said to me he will send my application to CAT for review to cancel the R800 that I have to pay upfront. While waiting for CAT to come back to the agent, I got a call from another agent from vodacom call centre (Tebogo) I believe he took my details from the appliction I did at the store. He told me that vodacom can offer me the same deal without paying the R800. I told him that im still waiting for CAT's case but he insisted that I email him my id copy to finalise the deal but I refused to because I did not want to find myself having 2 cellphone contracts. He (Tebogo) tried to call me several times using this no.*** but I could not answer because Im not allowed to take calls at work. I've tried to call him back several times to hear him out but there was no answer and it took me straight to voicemail, I couldn't leave a voice message as the mailbox was full but because he could not get hold of me, he then decided to courier the phone to me without my approval & without the id copy he requested. I then decided to take the phone thinking that its the same deal that I have app**** for at the store because CAT rep**** to the store and they could not cancel the R800 that I had to pay upfront. I dediced to go for this other deal of Tebogo, I got shocked when I discovered that the premium is not the same one I app**** for, instead it was going to be more than R360, I decided to cancel the contract because it was not what I app**** for.

After cancelling the contract I returned the phone immediately, to my surprise I was debited R712.25 on the 25th of November. I have been tring to fight this matter and customer care told me that becase the contract was done at the store they can't help me, what kind of answer is that? Is this not the vodacom matter regardless where the initial application was done? I am pleading with vodacom to please refund me because the contract was cancelled and I returned their goods. My vodacom contact was: I***-8,

Regards Vincent