GN
Gugu N
1 reviews | Active since Nov 2020
04 Nov 2020, 15:58
Bad customer service
I upgraded my existing contract of R270 and they added data bundles and now my bill went up to R1000, I've contacted them more than ten times from July till now with no resolution. I canceled my insurance with them but they're still debting my account. I've been promised that they'll be contacting me but no one has got in touch.
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Vodacom's replyOfficial
05 Nov 2020, 07:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Nov 2020, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team