Bad Customer Service

Hi

I visited your branch in Bedford Centre - Vodacom, My purpose was to purchase a new SIM card for my phone. I was approached by a Lady - Her Name is Carol, She then asked me what type of sim card was I looking for - I told her just a normal prepaid sim card

The questions which followed was, do I have my ID and proof of Address - I then asked Carol if the Electronic proof of address will be okay, to my surprise the Carol just gave me a look and looked at the sim card with a disturbing and disgusting attitude towards me - I then proceeded to ask her will the Electronic address work? she then told me "I am still thinking" I told her you know what let me rather speak to someone who wants to assist me - she the carried on to say " Let me help you so you can leave" that's when I drew the line told her to stay where she was I rather get assistance from someone who wants to assist me.

It was my last time stepping my foot in that store to be assisted with such attitude from the staff - However another lady did assist me and thanks to her assistance I managed to get a sim card as I needed it urgently. Carol should not be in that store if that's the kind of service she gives to people. I would never Recommend even a friend to visit that store.