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edkgomo E

1 reviews | Active since Oct 2016

01 Dec 2019, 13:01

Bad customer service

I called customer care 2 weeks back to cancel my contract and converting my number to prepaid with vodacom and they tried to convince me to take airtime only which i was not interested in and the call cancelled while we were not done but i called again and asked them to cancel and change my no to prepaid which they assured me they did, to my surprise i still received the airtime today for what!? Because i cancelled my contract? I don't want your airtume and i will not oay for it, vidacom don't take their customers serious... I want an explaination, i cannot pay for something i don't want you better cancel that contract.

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Replies (3)
Vodacom
Vodacom's reply01 Dec 2019, 16:46
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
eE
edkgomo E's update03 Dec 2019, 09:50
Reviewer Update
Still today your consultants didn't call, i called customer care and to my surprise Anelie (consultant) said no cancellation has been logged but said she will help me with cancellation, i just hope it will be done.. Vodacom is just trash nje how difficult can it be just to cancel a contract? Nx I'm ****ed i will never sign any contract with vodacom anymore and will ensure that everyone i know knows of your filthy service.
Vodacom
Vodacom's reply09 Dec 2019, 13:39
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team