SK
Sinenhlanhla K
1 reviews | Active since Sept 2019
11 Sept 2019, 08:18
Bad Customer service
Vodacom is fast when it comes to sales yet when i have a query with you that has been going for almost a month with no feedback, Calling your Customer service still no Feedback .Ref 1- *** even spoke to Nokuzola Customer service Manger still no Feedback, im very dissapointed with this service provider! Why is it so hard for you guys to listen to the call recording for february 2019 when i was doing an upgrade and then assist me with feedback. I will take this up until i get the help that i need.
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Replies (3)
Vodacom's replyOfficial
11 Sept 2019, 08:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2019, 08:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Sept 2019, 12:40Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with the relevant department and they busy working on it. Kindly allow our team to investigate and resolve your query.
Regards,Vodacom Consumer Website Team
Regards,Vodacom Consumer Website Team
Vodacom's reply20 Sept 2019, 12:40
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with the relevant department and they busy working on it. Kindly allow our team to investigate and resolve your query.
Regards,Vodacom Consumer Website Team
Regards,Vodacom Consumer Website Team
SK
Sinenhlanhla K's updateReviewer Update
12 Nov 2019, 18:00Vodacom! Its been two months and no Feedback? When i call your customer care line , i've been advised that my query is still under investigation but i havr just recieved a message stating that my Vodacom Account has been handed over to the lawyers but i am still waiting for feedback. Is this how you treat your loyal customers? I am very dissapointed in you guys. You promise one thing and yet you do another different thing.
SK
Sinenhlanhla K's update12 Nov 2019, 18:00
Reviewer Update
Vodacom! Its been two months and no Feedback? When i call your customer care line , i've been advised that my query is still under investigation but i havr just recieved a message stating that my Vodacom Account has been handed over to the lawyers but i am still waiting for feedback. Is this how you treat your loyal customers? I am very dissapointed in you guys. You promise one thing and yet you do another different thing.