KA
Karabo A

1 reviews | Active since Jan 2021

02 Jan 2021, 16:47

BAD CUSTOMER SERVICE !!!

I am deeply disappointed with the service I recieved from Vodacom (South Africa). In June 2020 I went to enquire for a phone upgrade for an iPhone 11 and I was simply told they were out of stock. I asked to order and it was said iPhones are no longer made or designed therefore I can't. I accepted

Second week of December 2020 I went to collect a Vodacom December special brochure. I saw an iPhone 11 special which was R600 per month for 36 months . I was given the same response and told i can't order again yet the special was advertised. I was told again with bad attitude that I can't order.

The most upsetting thing is people around the area were able to order iPhones at the same store I couldn't. Yet my family has been using vodacom since 2010.

Vodacom Vryburg North West South Africa is a shame to great customer service in fact it must be shut down . What is the use ? I am very disgusted with the service I recieved and I'm switching to other network providers

0
Replies (2)
Vodacom
Vodacom's reply03 Jan 2021, 09:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KA
Karabo A's update03 Jan 2021, 12:31
Reviewer Update
I've been complaining about the same issue since June 2020 until today. I am deeply disappointed.

Can my complaint please be attended as soon as possible ? I'd really appreciate that