Bad customer Service

Tommie Wille had account problem with line *** where the airtime just disappears. We have requested Vodacom to sort it out on 9 Dec 2015 and no one have come back to us to sort it out. We have phoned 3 times the shop they keep on telling us that they will come back to us and it is not happening. We also have phoned call centre and they said Vodacom shop must help us. On 9 Dec we also did upgrade on the 3 contracts we where promised that we will get the 2 new Handsets on 15 Dec and it did not happen it was only delivered on 23 Dec after we had to phone Jaques 3 times to request the hand sets,when the handsets where delivered the wrong handsets were delivered.<br> <br> I have also try to contact Barry Volmarans owner of this shop for assistance in this matter and he also don't answer his phone or call me back when I leave massage.I also have discovered that Barry owns all of the Vodacom shops in Bloemfontein and that is why all of the Vodacom shops in Bloem give such bad service there is competion between the shops and there is no effort on providing service to customer we are just another number.<br> <br> I have Vodacom tower on my farm and when contracts expire Vodacom will see what will