Bad customer service

I took my phone to Menlyn repairs for the 4th time today 1st December 2015 and on all time I have been told that they do not have loan phones applicable to my sim and there is nothing that it can be done. I requested to see a manager and explain to him my problem of which all he could say was well the phone still needs to be booked off and taken to LG suppliers and they must give them a goahead of exchanging the phone if need arises and I told him please note that today is the 4th time I am bringing this phone to Menlyn and surely there is a problem as I got it this year in April 2015.I told him since he is booking my phone this time I need a loan phone as every time I come to the shop with a phone problem am told that they do not have loan phones applicable to my sim or I must just buy a new sim and they can do a sim swap.He then asked the lady to bring the blackberry for me as loan phone.I told him that as a contract person it is really not fair,yet they deduct every month from my account without a hassle. Very bad customer service I got, Ryaan and his staff must get customer service training. Is this how Vodacom treats its customers?