JE
Jaco E
1 reviews | Active since Aug 2022
11 Nov 2023, 11:45
Bad Customer Service
This is not the norm for me, but I am frustrated... I took out 2 Vodacom contracts for my children, on the same date. I was able to upgrade the one number but not the other in September. The second number needs to be corrected for early upgrade (back office). I requested it to be done to enable me to upgrade. Till date, it still has not been done. Phoned again this morning with the same answer, upgrade can only be take place in December, when the contract is set to end. Vodacom, is this what you call good customer service? Very bad experience.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Nov 2023, 16:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Nov 2023, 16:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JE
Jaco E's updateReviewer Update
14 Nov 2023, 14:09Thank you, response to the matter is acceptable.
JE
Jaco E's update14 Nov 2023, 14:09
Reviewer Update
Thank you, response to the matter is acceptable.
JE
Jaco E's updateReviewer Update
13 Oct 2025, 12:502 years later, on Upgrade for the 2 numbers, I face the same issue again, I can only upgrade the one number
JE
Jaco E's update13 Oct 2025, 12:50
Reviewer Update
2 years later, on Upgrade for the 2 numbers, I face the same issue again, I can only upgrade the one number