Bad Customer Service

BAD CUSTOMER SERVICE

One star is still to much!!! This store has no customer service or they do not know customer services. The agent is always on their phones or not in the store.

My phone was sent away for repairs, Angelo & Justin was the 2 that assisted. After 2 weeks of receiving sms and making call to follow up I get told my phone can not be repair but insurance approved a new device with access fee.... well great.

A week later when we get contacted the old phone is in store we can come choose a new phone. Like many people we work and we go after work which is about 5pm.

Get to the store go to Justin as he is aware of everything and he called to say we can come in, He asked another lady / agent to assist, she ( not know her name) right out said, she is working, like we there for social meeting, he ask again to open the safe.... mean while we standing in store he (Justin) tells us nothing.

He then speaks to Angelo that just finished with another customer, to assist us, not telling him anything, so now he goes the other customer and not informing Angelo about any thing, and we had to explain the whole story again. In this time, I kinda figured out the safe is opening on a timer which no one explained to us.

Angelo assisted us with the claim and everything.

I seriously thing that all the consultants in Table Bay Mall Store must for a Customer Service Course.

We are seriously thinking to not renew our contract at the end of Aug.