Bad customer service

After my first review vodacom made contact with me promising to escalate my query and get back to me the following day. That didn't happen which means that I'm still being pushed back and forth with the same results. My account is still suspended and im still receiving sms's from legal department. It's unacceptable to treat your customers this way, i've lost all confidence in this company beacuse no one has solved this problem for months on end and i keep on paying for a service that remains suspended.