cB
chantal B
1 reviews | Active since Dec 2012
20 Aug 2021, 07:59
Bad customer service
I had a live chat session to cancel a service, they said I cannot help, I need to email the cancelations team. I did that on the 24th June 2021 got an automated email and no email since, I emailed again in the week and no response. Where the hell your customer service? I'm not giving you another month's notice after I already emailed the 24tg JUNE ALREADY!!!!!!
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Vodacom's replyOfficial
20 Aug 2021, 11:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Aug 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team