Bad Customer Service

I went to Vodacom/ Vodashop Newlands last week around the 18th August to try and open a contract. There were some documents outstanding which I went to get and took the next day. There was some technicality with Vodacom and the gentleman assisting me requested that I bring the necessary documentation which I did. I have not received any feedback as to what is going on, and what makes me angry is that I have been calling the store everyday since then and he is always busy with a customer and will \get back"to me. I had to go stand in the queues to get bank statements which I will be charged for the least they can do is have the decency to get back to me. Had it been a sale they were chasing they would be houding me down but now that its got nothing in it for them I'm being ignored even after my efforts of getting in touch with them myself. I'm so dissatisfied with this. """