MN
Marisa N
1 reviews | Active since Oct 2018
14 Jan 2026, 11:48
Bad customer service
Very disappointed in Vodacom's customer service. I placed an order for the home fibre on 22 December 2025 and is still waiting for the rooter to be delivered and the installation. Phoned a few times to find out what is the hold up, but nobody can give me an answer.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Jan 2026, 12:55Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply14 Jan 2026, 12:55
Official
Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
MN
Marisa N's updateReviewer Update
20 Jan 2026, 11:52Thank you very much for getting back to me so quick. I do appreciate it.
MN
Marisa N's update20 Jan 2026, 11:52
Reviewer Update
Thank you very much for getting back to me so quick. I do appreciate it.