Bad customer service

Vodacom call me to upgrade my contract only tp find out that they signing a new contract for a router but the consultant told me that its an upgrade when i phone vodacom to activate my nre router they said its a new contract now i have two routers for the same benefits i hate this bcs when i phone vodcom they keep on saying they escalating since late week nd i called Mondo they said they cant assist me , who suppose to assist me with this i ddnt sign any contract with mondo i knw sign with vodacom , plz contact me on *** ntando