BAD CUSTOMER SERVICE

I have logged a query, sent various emails and todate have still not had a response. I took out a package contract for a Sony Experia Z3 which included a playstation 4 and a smartphone. The store did not have any watched in stock but promised that they would send it to me when it arrived.<br> <br> To date i have had no contact or feedback. I pay a monthly conrtract fee of over R850 per month but do not have the full package.