JK
JOHANNA K
1 reviews | Active since Mar 2021
12 Mar 2021, 12:26
Bad Customer Service
Hi i have a vodacom contract of which they are deducting more money than i agreed to. i have been send from pillar to post by Vodacom to resolve this. I would really appreciated if someone can assist me in resolving this as i cancelled the items in question well within the 14day time frame which was not done by Customer service and now i am paying for contracts that i do not have sim cards for.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Mar 2021, 13:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Mar 2021, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JK
JOHANNA K's updateReviewer Update
12 Mar 2021, 15:21Noted thank you
JK
JOHANNA K's update12 Mar 2021, 15:21
Reviewer Update
Noted thank you
JK
JOHANNA K's updateReviewer Update
23 Mar 2021, 10:06I will call this number, but note that i have no record that you have tried to contact me at all. i will be going to the bank today to stop this debit order if i do not get anywhere with this phone call to vodacom. As i am not happy with how i am being treated as a client of your business.
JK
JOHANNA K's update23 Mar 2021, 10:06
Reviewer Update
I will call this number, but note that i have no record that you have tried to contact me at all. i will be going to the bank today to stop this debit order if i do not get anywhere with this phone call to vodacom. As i am not happy with how i am being treated as a client of your business.
JK
JOHANNA K's updateReviewer Update
24 Mar 2021, 12:12So i phoned the number, the lady will escalate my query to her supervisor...o and Vodacom should maybe consider making their line user friendly as i did not understand a word your prerecorded voice said when phoning 082135
JK
JOHANNA K's update24 Mar 2021, 12:12
Reviewer Update
So i phoned the number, the lady will escalate my query to her supervisor...o and Vodacom should maybe consider making their line user friendly as i did not understand a word your prerecorded voice said when phoning 082135