Bad customer service

My partner bought a contract phone for me 5 months ago it happens that someone stole my contract sim in September. I couldn't do a Sim swap as my partner was not around, when he came we tried to do a Sim swap which was a battle until yesterday I managed to get it right. After there was only R104 balance out of R358 when I called Vodacom call center the only thing that they can tell me was there were subscriptions taking my money like really am paying a lot of money yet I can't use my airtime. The bad part about this is they can even see that there were no outgoing calls from this number *** but still they can't refund my airtime

I just need my airtime nothing more nothing less

And your consultant are very rude if not aware you going to loose customers