AK
Amanda K
1 reviews | Active since Sept 2015
19 Nov 2019, 11:46
Bad Customer Service
Vodacom Phone me to tell me that I'm paying to much for my per second billing and that they want to change my contarct to pay less than I'm paying now. I ask the guy several time that I don't want to pay more than I"m paying now he said now Mam you are not going to pay more you are going to pay less.. Now I'm getting an account of R640 and it was always R432.16. I'm phoning vodacom for the recondings of this but no respond from them. This is unexpectable. Vodacom must change my contract to what it was.
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Replies (2)
Vodacom's replyOfficial
19 Nov 2019, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2019, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AK
Amanda K's updateReviewer Update
02 Dec 2019, 11:50Your records is wrong, no feedback on this and problem still not resolved.
AK
Amanda K's update02 Dec 2019, 11:50
Reviewer Update
Your records is wrong, no feedback on this and problem still not resolved.