SM
Seipati M
1 reviews | Active since Feb 2019
25 Jul 2019, 14:55
Bad customer service
I bought a new promo the all for you for R 99 on the 01/07/19 and to my surprise my data was finished on the 6th and I bought a 1gig data and on the 12 my data was finished. When I check my balance I realized that I have been using my data instead of whatsapp data and called in I was given this reference number *** and told I will receive feedback after 7 working days till today I have not received feedback and my WhatsApp data is still there. Your poor customer service is going to make you lose customer because I'm thinking of canceling my contract with you and go somewhere else.
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Replies (2)
Vodacom's replyOfficial
25 Jul 2019, 16:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jul 2019, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Jul 2019, 13:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply31 Jul 2019, 13:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team