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Palesa M

1 reviews | Active since Jul 2019

24 Jul 2019, 12:51

Bad customer service

Good Day I bought 2 A30 Samsung handsets on the 03/05/19 (vodacom phones)at Makro , the phones were fine for some time it looked fine until the phones gave us problems they are jamming and malfunctioning i returned one to the store for the to check it and then they took it for repairs then it came back when i opened the phone it was worse than before then i phoned makro head office the guy i spoke to he said i must return it to the store to get a new one unfortunately i did not get a phone they took it for repairs i told them i no longer want the phone because it repaired twice and it is still a new phone so the are taking me from pillar to post i am tire i am not happy with vodacom(bad customer service) the is a lot i am just summarizing.

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Replies (1)
Vodacom
Vodacom's reply25 Jul 2019, 06:54
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,