rA
rehana A
1 reviews | Active since Jul 2015
01 Jul 2019, 11:26
bad customer service
On Tuesday @around 14:30 a guy calls to ask me why did I use hellopeter. and so i explained myself to him. I was rather upset cause imagine been charged over R1500.00 for something you did not subscribe too. we wanted to know why am i so upset, so i explained what had been done on my company acc. he then was very quick to say i dont deal with comany acc"s, but will get someone to call you. to this day no one has called to explain why i was in this situation. oh i was then sent an sms on Wednesday to say that my problem was closed?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Jul 2019, 16:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jul 2019, 16:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Jul 2019, 17:11Hi Rehana
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jul 2019, 17:11
Official
Hi Rehana
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,