BAD CUSTOMER SERVICE

Vodacom is annoying, worst service ever firstly out of nowhere they deducted more than they were supposed to, when i phone them they tell me how their rates have gone up.they had no decency to inform me now that they feel that they are charging me enough they decided to charge me administration fee for upgrading over the phone.when i phone them on the 29 May 2019 they say it was a mistake they were not supposed to deduct the money and the money will be back in my account will be in my account Friday the 7th and i was promised to be phoned for a follow up, they didn't even bother i phoned them today and are telling me that i have to wait more days because my issue is waiting for approval and it is part of the process, consultants told me different stories. i need to use my money but i have to wait for them to decide when i should get my money.