LM
Lynne M

1 reviews | Active since Oct 2011

01 Jun 2025, 12:50

Bad Customer Service

I have been trying to delink my Vodacom mobile router from another profile for months now and have, totally, been given the run around! Without the delinking I cannot top up the data unless I go into a Vodacom shop, buy the data and let the assistant do the top up!!! It's flippin inconvenient to say the least!!

Vodacom I'm so unimpressed! To add insult to injury, if I don't use the data that I PAID FOR, within 30 days, you just take it away! This is just not right!

I'm a very dissatisfied customer! Get your act together and start treating your loyal customers with respect!

0
Replies (1)
Vodacom
Vodacom's reply01 Jun 2025, 16:48
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team