LM
Lynne M
1 reviews | Active since Oct 2011
01 Jun 2025, 12:50
Bad Customer Service
I have been trying to delink my Vodacom mobile router from another profile for months now and have, totally, been given the run around! Without the delinking I cannot top up the data unless I go into a Vodacom shop, buy the data and let the assistant do the top up!!! It's flippin inconvenient to say the least!!
Vodacom I'm so unimpressed! To add insult to injury, if I don't use the data that I PAID FOR, within 30 days, you just take it away! This is just not right!
I'm a very dissatisfied customer! Get your act together and start treating your loyal customers with respect!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
01 Jun 2025, 16:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jun 2025, 16:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
