CG
Collette G

1 reviews | Active since Apr 2019

09 Apr 2019, 20:21

Bad Customer Service

My cell number was **********ly ported from Vodacom to MTN. I received a message last Thursday to say my request to port my number has been received and if i didn't request it I should send 1 to opt out, which i did... Later on that evening i received another msg to say the port has been processed. Again i responded and it declined my request. On Friday evening the port was approved I Immediately contacted Vodacom on the port number ********** 326 the guy I spoke to indicated that he could not do anything from his side and i should call back once the port went through. Saturday morning the port was done. I had no signal. I again phoned Vodacom the lady I spoke to said if they request the reversal on behalf of me it will take 72hrs, she said I should call MTN myself and reverse it.... All the steps where followed as indicated to me. To date Vodacom has not activated my number, in the time my number was ported the person had made online purchases on my Mr Price account. So its now more than 72hrs and no one can give me an indication as to when the number will be activated. I have called Vodacom everyday since Friday, I am now frustrated and sadly this leaves me no choice but to cancel all my other contracts with Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply10 Apr 2019, 06:27
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Apr 2019, 20:38
Official
 Dear Collette 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team 

Best regards,