1 reviews | Active since Apr 2019
Bad Customer Service
My cell number was **********ly ported from Vodacom to MTN. I received a message last Thursday to say my request to port my number has been received and if i didn't request it I should send 1 to opt out, which i did... Later on that evening i received another msg to say the port has been processed. Again i responded and it declined my request. On Friday evening the port was approved I Immediately contacted Vodacom on the port number ********** 326 the guy I spoke to indicated that he could not do anything from his side and i should call back once the port went through. Saturday morning the port was done. I had no signal. I again phoned Vodacom the lady I spoke to said if they request the reversal on behalf of me it will take 72hrs, she said I should call MTN myself and reverse it.... All the steps where followed as indicated to me. To date Vodacom has not activated my number, in the time my number was ported the person had made online purchases on my Mr Price account. So its now more than 72hrs and no one can give me an indication as to when the number will be activated. I have called Vodacom everyday since Friday, I am now frustrated and sadly this leaves me no choice but to cancel all my other contracts with Vodacom.
Best regards,
Best regards,
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,
