1 reviews | Active since Oct 2017
Bad customer service
On 02 March I bougt 1gig video ticket and after purchasing that video ticket i received 200mb to use for one day.While my son was busy playing educational videos on the youtube app I realised that those videos were consuming my normal 200mb.After noticing this i call vodacom call center.I spoke to 3 ladies by the names of Jannet,Shantel and linda who all of them dropped the phone on me as i believe maybe the questions i was asking them were too difficult for them as i have a feeling they dont have enough product knockledge of the company they work for.what really upset me in all this is why would vodacom consume my normal data wherelse i had bought video ticket?or was this done becouse that 200mb i received was a reward.please i need some one to fix this issue and give me back my 200mb as it was consumed wrongly.by midnite my video ticket was still on 300mb.please your feedback and help will be appreciated.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with your wife today. We can confirm that the matter has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with your wife today. We can confirm that the matter has now been resolved. Regards Consumer Website Team(SA)
Best regards,