BAD CUSTOMER SERVICE

I have contract phone with you guys that I took out 2016 and last year I was due for an upgrade I went to one of your vodacom chatz stores in Alberton city to upgrade, I was assisted by the lady called Thato who said she will take my P9Lite for repairs as the screen is cracked and because I have insurance I will pay excess for that which I agreed. The lady then filled vodacom repairs form and gave me a copy, she then went ahead to do my upgrade that was on the 24/11/18. On the 05/12/18 at 17:27 I received a call from vodacom insurance to tell me how much my excess will be on which I agreed. On the 31/01/19 received a call from the shop to come collect my phone which I told the lady who called me that I will come the next day but I was unable to go as my husband was in hospital. Yesterday during my lunch hour, I went to the store to collect my phone and first I was told my phone is not there then it was found, but it was not fixed. I then asked the lady who was assisting me why was it not fixed and she took a phone, and called your repairs stores when done she went to her manager and the manager said she called me on 05/01/19 to tell me that I don't have insurance but apparently my phone was on voice mail , she went on to say I had agreed to come on the 01/02/19 but did not, I then asked her is it a problem that I didn't come that day she said no and asked her what do you mean when you say I don't have insurance for my phone. The manager then said I have an attitude and she won't be able to assist me and was busy assisting another customer while telling me that. She did not even bother herself to say sit let me finish with this customer first so that I can attend to your issue. Which I then said to her bring my phone and i will sort this out with vodacom. I'm very disappointed that you keep such leaders in your stores that feels they have a right to tell customers right in their face that they have attitude instead of resolving the customer's issue. I work in a financial service industry and the service, I received from that shop is VERY BAD, I would not recommend anyone to take a contract with you ever again if this is how you treat your customers and keep such leaders in the stores. I believe a leader should lead by example and must try to resolve a customer complain instead of telling them about their attitude. This was a very BAD CUSTOMER SERVICE I received and I will take this further if this is not resolved. I want my phone to be fixed and the manager to apologize for her BAD CUSTOMER SERVICE. I contacted your customer service center and they gave me an invalid email address as well.