bad customer service

good day I bought data yesterday for my secondary number using my account but I was not credited with my data today used my primary number and transferred R5.00 airtime but I was not credited I called the Vodacom call center I explained my query.to the consultant he just told me I should go to the bank an request a bank statement and he refused to give me his team leader and he told me his self manage he then hanged up he even refused to confirm his @which call center consultant name is Sanele Mavuso