MP
Moira P
1 reviews | Active since Aug 2018
03 Jan 2019, 08:38
Bad customer service.
Received a sms on 4 of my vodacom contract lines , stating my account is in arrears. My debit order went off on 31 December already. Really embarrassing if you are on holiday among other people. A major worry because ot is the 1st time in my 20yrs of beong a vodacom customer, so 20 (31 Dec past ). I need a written apology from them .
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Replies (2)
Vodacom's replyOfficial
03 Jan 2019, 09:12Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2019, 09:12
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MP
Moira P's updateReviewer Update
03 Jan 2019, 09:31They did , but i am not just satisfied because they telling me it was a technical error. Really embarrassing as my husband and myself , both vodacom customers , both debit orders went off same time . But i only got a sms.
MP
Moira P's update03 Jan 2019, 09:31
Reviewer Update
They did , but i am not just satisfied because they telling me it was a technical error. Really embarrassing as my husband and myself , both vodacom customers , both debit orders went off same time . But i only got a sms.