AV
Antoinette V
1 reviews | Active since Dec 2018
29 Dec 2018, 10:31
BAD CUSTOMER SERVICE
I have been using vodacom since 2008 and have renewed my contract twice so far. The first time was in the shop which was hastle free. But the 2nd time was this year Sept via the call centre...it was a disaster. The level of service over the call centre is disgusting. I renewed at one go but wen I recieved the device it had a factory default which I had returned within 3 days. However up until today which is 3 n half months later I'm still getting charged for this device. I have called on so many occasions requesting to cancel the renewal as I returned the device and I was very upset at the service so I did not want to renew anymore. In my opinion the network may be good until you have a problem. It will take forever to get resolved. And vodacom does not value loyal customers as when I chose not to renew due to the issues they made no attempt to keep me as a customer.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
29 Dec 2018, 10:50 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2018, 10:50
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Dec 2018, 13:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Vodacom's reply31 Dec 2018, 13:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
AV
Antoinette V's updateReviewer Update
08 Jan 2019, 13:15Thank u for the response however the query has still not been resolved.
I have not recieved any contact from vodacom to advise me on the status of the query.
It's costing me money to call each time. And not forgetting time.
Please may I request a call from vodacom to advise me further. This is really very upsetting.
Are we waiting for 1 year to pass before this is solved.
Antoinette
AV
Antoinette V's update08 Jan 2019, 13:15
Reviewer Update
Thank u for the response however the query has still not been resolved.
I have not recieved any contact from vodacom to advise me on the status of the query.
It's costing me money to call each time. And not forgetting time.
Please may I request a call from vodacom to advise me further. This is really very upsetting.
Are we waiting for 1 year to pass before this is solved.
Antoinette
AV
Antoinette V's updateReviewer Update
30 Jan 2019, 12:49Hi, still NO FEEDBACK!!
What is going on, all i require is for Vodacom to cancel the contract that i wanted to and refund me the money owed.
Please give me a timeframe when this can be done.
Seems like nobody is attending to this.
AV
Antoinette V's update30 Jan 2019, 12:49
Reviewer Update
Hi, still NO FEEDBACK!!
What is going on, all i require is for Vodacom to cancel the contract that i wanted to and refund me the money owed.
Please give me a timeframe when this can be done.
Seems like nobody is attending to this.
AV
Antoinette V's updateReviewer Update
22 Feb 2019, 16:08Still no response it's now 2months later from my complaint on hello Peter. I do not know what else to do but by far vodacom is the worse service I ever got and I will be sure to let everyone know
AV
Antoinette V's update22 Feb 2019, 16:08
Reviewer Update
Still no response it's now 2months later from my complaint on hello Peter. I do not know what else to do but by far vodacom is the worse service I ever got and I will be sure to let everyone know