Bad customer service

I was so disappointed with the level of service I received so early in the morning. I called in to check what happened to my airtime, spoke to Busisiwe who was very rude. Did not even authenticate before checking the information, when I requested to speak to a team leader she **** and said there's no team leader available. The sad part is I already called on the 25/12/2018 with cell number ********** 893 to request for a subscription to be removed from my account, received the confirmation SMS now the team leader is telling me that the previous consultant was suppose to advise me not to recharge for the period of 3 days. Now I need Vodacom to refund all my airtime from when I spoke to the consultant on the 25th because I was not informed of this. And please send your consultants for training because customer experience is very important even weds so early in the morning.The team leader was not even empathetic DiDi she doesn't deserve to be a team leader.