mR
miranda R
1 reviews | Active since May 2013
12 Dec 2018, 09:42
Bad customer service
Vodacom has still not resolved my roaming issues, i requested sms and voice roaming and I have been gone for 3 days and still have no access to calling facility I am losing business every day and the consultant who was assigned to my issue emailed me Once and that was it , I responded stating that I still was unable to make or receive calls . This behavior is totally unacceptable. I need a manager from vodacom to get hold of me and sort out my problem as soon as possible
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Replies (2)
Vodacom's replyOfficial
12 Dec 2018, 11:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2018, 11:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Dec 2018, 15:09Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Roaming has been activated to on your number. Please do a manual network selection and a Hardboot.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Roaming has been activated to on your number. Please do a manual network selection and a Hardboot.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Dec 2018, 15:09
Official
Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Roaming has been activated to on your number. Please do a manual network selection and a Hardboot.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Roaming has been activated to on your number. Please do a manual network selection and a Hardboot.
Regards,
Vodacom Consumer Website Team