GR
Gontse R
1 reviews | Active since Dec 2018
10 Dec 2018, 09:26
Bad customer service
Vodacom upgraded my data contract without my consent and debited money from me. I had to go around fixing the ***** account after their investigation I got my money back.. Now I no longer owe for the laptop I had taken and wanted to cancel the contract I am being moved from one department to another
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Replies (2)
Vodacom's replyOfficial
10 Dec 2018, 11:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2018, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Dec 2018, 08:33 Dear Gontse
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply12 Dec 2018, 08:33
Official
Dear Gontse
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further.
Vodacom Consumer Website Team