LB
Louis B

1 reviews | Active since Dec 2018

04 Dec 2018, 20:45

Bad Customer Service

Cant think of a worse customer service outlet than them. Have order the new Iphone Xs over two weeks ago, and the lady said she will phone me last week Thursday when the phone will arive.

I am still waiting. Its as if they dont care about there clients, no phone backs to keep clients updated.

I will never set foot in that store again. They also dont know there product knowledge.

I will rather drive alm the way go George to the mall and visit that store.

Its reall ashame.

0
Replies (2)
Vodacom
Vodacom's reply05 Dec 2018, 11:54
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply05 Dec 2018, 11:57
Official
Dear Louis, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We have responded to you via email.   Regards Consumer Website Team(SA)    

Best regards,