bad customer service

i bought a month to month 1gig data bundle from *111# thinking it will deduct from my airtime i get monthly, but its billed to my account. very misleading, i looked at the T&C and it has everything but doesn't explain the month to month unless im blind, so i call 111 and what **** service i got, i ask the agent why *111# doesn't explain that if you buy month to month you will be billed to the account and not from the airtime you received, she told me no1 will answer me on that, so i asked if she is sure then she said yes, i ask for her name and what call centre she works in then only she took me seriously and went to fetch a team leader. WTH was that? why must you always complain 1st before you get proper service? i should stop being naive and stop sticking to what i know because there is so much better network providers out there will better signal and data prices compared to vodacom. then ontop of it all i cant publish via email to vodacom because the site blocks you and wants you to speak to some via a chat... really k @ k service hey. and not for the 1st time.