NL
Nella L
1 reviews | Active since Nov 2017
18 Jan 2022, 10:03
Bad Customer Service
I've tried to port my number from Vodacom to MTN, being unsuccessful and their customer service is so unhelpful. They've sent a message to MTN saying it was declined but I the customer received two sms's saying it's been approved. How does one explain this. I just want my number to be ported as I'm always struggling with signal or the tower is off.
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Vodacom's replyOfficial
18 Jan 2022, 11:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jan 2022, 11:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team