MH
Meagan H

1 reviews | Active since Aug 2017

02 Oct 2018, 16:43

Bad customer service

My husband took my phone in for repairs and I have not once receive any feedback with regards to my phone. I phone the repairs and they were no help at all. The customer service is pathetic. We pay our insurance every month to be treated like this. Very disappointed

0
Replies (3)
Vodacom
Vodacom's reply03 Oct 2018, 09:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Oct 2018, 08:34
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your query has been resolved.

Regards

Consumer Website Team

MH
Meagan H's update19 Oct 2018, 09:03
Reviewer Update
Thank you for Valita Berlin who assisted me from the Tygervalley Vodacom branch she is a great asset to Vodacom. I will definitely remove my reviews