Bad customer service
I've been calling Vodacom for a simple query that can't be resolved, the agent doesn't listen attentively ,she raised her voice and doesn't give you a chance to explain .....bad customer service how can you resolve a query without listening to the customer, Vodacom allocated free airtime to me and she said its not possible, I have a SMS that confirms it, I'm unable to use the airtime and this always happens , the agent advised me there's no airtime available I know that but what happened to the airtime that Vodacom allocated to me for free to contact vodacom customers cause i haven't used it and it expites tonight that's my concern.....disappointed honestly
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Tyrelle,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Ashwin Abdurahman
Consumer Website Team
Best regards,
Dear Tyrelle,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Ashwin Abdurahman
Consumer Website Team
Best regards,