Bad customer service

Had a contract that should have expired, stopped paying. Vodacom contact me for outstanding payments, there is no option to talk to someone only how to pay. Phoned the support number twice, went true the options and asked for a call back, never happens. When try to contact them on the website all the options go back to the main contact page where you need to select an contact topic. Was at a Vodacom shop couldn't help me either because of not being office hours.