Bad customer service!!!

Vodacom Rewards contacted me round about 14 June for a special offer. They advised that they could see that there was airtime loaded on my cellphone and would like to offer me 165 min airtime for only R129 per month. I agreed to take the offer and the consultant told me I will get a free gift, which was a Vodacom tablet. Vodacom deducted R292 few days later, to my surprise because the consultant never told me anything about how much or when monies would be deducted. Also did I not receive any airtime. I went to a Vodacom shop to inquire where my airtime was. The consultant told me that she couldn't assist me and that I need to contact Vodacom Rewards. She also advised that Vodacom Rewards created a new cellphone number ********** and that the airtime was on this number. I never agreed to any of this. I called the after sales helpline ********** and spoke to a Hope on 25 June 2018 to cancel this transaction. She told me that the transaction can and will be cancelled after the free gift has been collected. She promised that RAM Couriers will come to collect the free gift within 7 days after which the transaction would have been cancelled and I would have been refunded within 3 days. A week later RAM still did not collect the free gift. I followed up with Hope on 3 July 2018, she phoned RAM to see what the problem was. She informed me that RAM got instructions from a "Brigette" to cancel this collection, who and why nobody could tell me. RAM called me the same day and promised they will collect it the following day on 4 July. No collection was done. I followed up 5 July and tried to get hold of Hope, but with no luck. I left a message with a Godfrey requesting that Hope should call me. Until today Hope failed to call back and RAM still did not collect the free gift. I am disappointed, angry and frustrated for waisting my time to sort out this. THIS IS NO SERVICE AT ALL!!!!!!! Vodacom is quick to deduct money for a transaction, but when I as customer asked them for assistance, they fail to deliver on promises they made. I need his contract to be cancelled TODAY, my money to be refunded, and please send RAM to collect the "free gift" as I am no longer interest in doing business with VODACOM. Please call me Engelett Knuppel (Earle) **********