AN
Aphiwe N

1 reviews | Active since Jun 2012

20 Jun 2018, 11:39

Bad customer Service

VODACOM consultants does not have a little bit of respect nor customer service I called their customer care number having a problem with my data instead they told me the problem is with iPhone not them I spoke to a consultant called THANDO who called his manager PHINDILE ZEDI who was very rude and they said I’m using my data 1 o’clock at night and that time I’m sleeping they never even tried to help me I think the word RUDE is under statement when talking about those 2 gentlemen and they told me they don’t care if I lay a complaint about them I have never seen such RUDENESS in my life.

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Replies (1)
Vodacom
Vodacom's reply20 Jun 2018, 11:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,